|Photo by Jazmin Quaynor on Unsplash|
|Photo from Pixabay|
|Photo by Clem Onojeghuo on Unsplash|
Drink were steadily flowing out of the cafe in a timely manner and then an angry customer upsets the flow. You run and get the manager, but now you have eight drinks to make instead of two. The customers are giving you that "I'm going to be late" look and you decide you need more hands. Now you are totally stressed out and need to catch up on your work.
We will now switch to one of the customers in line. You were also having a good day until the line got held up by the infuriated customer. Now you will have to wait longer which means you are also going to be late for work.
I made up this scenario, but it could happen to anyone. Sometimes as customers when we get upset, we forget how our attitude will affect the people around us. I've done this myself and wished later I've been more understanding. So much emphasis is put on customer satisfaction that sometimes we feel that means no mistakes should be made. Sadly, as humans, we all make mistakes. We can't control what the other person does, but we can control ourselves. Instead of releasing the anger onto the other person, let's think of them and the people around us, and how our words and actions will affect them. I always hear that laughter is infectious, but so is anger. Another saying we hear all the time is "Treat people the way you want to be treated." It might sound dumb, but it's true.
We are going to go back to when the drink was served and you realize it's made with regular milk. If we say to the barista, "Excuse me, but my drink was made with 2% and I ordered soy. Can you remake my drink please?" Then the drink can be remade and everyone's day and proceed forward.
This goes for everyone in the cafe too. If we are aware of how our attitudes, words, and actions affect others, we can make a bad day good again. Or at least okay.
Thank you for reading. I hope you are having a good day. Please like and share or leave a comment.